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Sunday, June 18, 2017

WTF Lyft?

Dear Lyft,

I have a suggestion for you. Do you have a suggestion box? Probably one that looks like this:

But I'll try anyway. This is a change that probably wouldn't be too difficult to implement and wouldn't cost you any money (hooray!) I mean, now that you have a dedicated driver app, which you like to point out that that means more features can be added (detailed driver summary anyone??) I would hope this would be something that can be easily changed. Here it is.

Why do we, as drivers, need to know how much we could have made? I'm trying to figure it out.
Here's my example:

That big number in bold at the top? Not what I made. Not the "driver payout". That number is the tiny one under "balance". In other words, Lyft took its cut of $13.98 and I get paid the rest.

This has two possibilities that I can think of. They want us to feel like we're making more money than we actually are. Or, they like the bait and switch technique.

Lyft: Here's how much you could have made if we hadn't taken out 25%! Haha!

Lyft: Here's how much you made but not really.

Why - WHY - would I ever in my life want to know how much I would make before Lyft took its cut, and why is it so prevalent at the top of the screen to confuse me? If I wanted to know how much money I made without the 25% cut, I could do the math. But I have no reason to. If I really cared, I could look at my driver summary.

The reason I bring this up and the reason it really really bugs me is a ride I gave just yesterday. The guy asked me how much this trip would cost because he's not the one who ordered the ride. I told him that I didn't know until after it was all said and done. Well, he stuck around (unloading his stuff) and after I rated him I let him know that I made $11.98 so he would probably be charged a bit more.

Well that was my last ride of the day, and because of that incident, I specifically remembered that fare so I went home and got onto the Lyft website to look at my detailed driver summary (again - put this on the Lyft driver app I hope???) and did not see an $11.98 payout anywhere. No, the total was $8.98.
Are you trying to tell me that not only does Lyft give a big bold number at the top of my app for an amount I'm not getting, but it also TELLS ME THE AMOUNT BEFORE LYFT'S CUT FOR EACH RIDE?

Are you fucking kidding me, Lyft? Sorry for the language but what the hell?! Why in God's name would you want to make drivers feel good about their payout just to be disappointed when they look at their summary/actually get paid? Now I feel disheartened. Now, I will do a long drive, see a payout that feels good for the amount of driving I did, and then remember that that's not what I'm actually getting paid. Gee, thanks.

This is stupid. It makes no sense. Uber doesn't do this. For all it's faults, at least it gives you a detailed summary of each payout and tells you exactly what you're getting paid. It doesn't throw these happy numbers at your face just to make you sad later. Ugh I am so upset by this, mostly because I don't understand why your system was built this way in the first place.

Please, please change it.

/end rant

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